DFS work closely with the British Heart Foundation to make sure that when they deliver you a new sofa, if your old sofa is still in pretty good nick it will be taken away to be sold, with all proceeds going to fight coronary heart disease. Another 15 minutes this morning only to be cut off. Called DFS who sent someone out that didn't do anything but recommend I buy some cleaner online. Their assistant manager, Andrew had promised delivery of the chairs in two weeks which he subsequently denied !! AVOID AT ALL COSTS.Had nothing but problems for the last 18 months from new and numerous repairs, which haven't worked. Disgraceful. Trends for this year at the shows included hexagonal cuts on sofa edges and shades of burgundy, so expect to see some of these trends filtering through into new DFS pieces later in the year. to unlock DFS's ratings. Finally came to a verbal agreement with store manager then for him to withdrawn. They then look at how to incorporate these trends into DFS designs and filter it down as an affordable option for the mass market. Basically what u are getting is furniture thats totally crap and they will keep coming rnd to fix it for 15 years. I love this accent chair that would be a perfect attention-grabber in a bedroom or in a neglected corner. But for me to have to find staff to help and take my order is terribly poor. Springs. The sofa is ok, but the chair is very definitely sink right into and very much what we didnt want. They never got in contact with us once to inform us of any delays. The bed was delivered with the wrong feet. We've surveyed more than 5,700 Which? A lighter colour shows off its button detailing better than a darker shade. Two years ago I transformed the guest room in my house by putting this burnt orange, chesterfield sofa bed in it. Part of the DFS collaboration with French Connection, this mid-century modern style sofa looks best in a Weave fabric, which is more visually interesting due to the texture. I had my last settee for 15 years from another company and never had a problem with it. First month £5, then £9.99 per month, cancel anytime. World's worst customer service.Long and short of it I had a sofa delivered 6 months after my order which turned up with stains on it. Customer service never calls you back. I love the velvet upholstery which keeps it on-trend, and the black looks perfect for a modern, Scandi-style interior scheme. This corner unit, a collaboration with House Beautiful, works especially well as it is low backed, making it look very casual. I don’t know. I’m sorry to see other reviews which are negative but I can honestly say from ordering to receiving everything has gone smoothly, regular updates along the way . 3 times they have tried to remove only to be told it needs reupholstered and after they took a sample they came 6 weeks later with the wrong material and said someone will be in contact 2 months later and many phone calls later each time being told someone will call and yet nothing. DFS made me feel very unwelcome. Still hasn’t made any difference. I had to continuously chase them for this. Or see our full reviews for the likes of Ikea, SCS, John Lewis, DFS and Furniture Village. I love this Ros sofa from the ‘So Simple’ range. It’s more than just a place to rest, we know your sofa. Despicable service! This is where you can enjoy a warm cuppa after work, tackle children’s Remote Control and meet those who care for you. The sofas have even ruined our laminate floor, as the eziglides just fall off, only installed with double sided sticky tape, well worth £60. So i asked her if they work on commission? Received a call saying they were on their way . (And to match the phone – yellow is my favourite colour.) Bought lounge sofa set and have had to wait 4 months for. Maybe the woman who confronted us about our complaint cancelled it ? How can we order a sofa and it comes without the legs?? It provides a ‘feet up’ option when you cannot fit in a corner unit. She then directed me the the young man that had ignore me in the first place. Will never use DFS again or recommend. members about their sofa shopping experience, to calculate ratings and scores for all the major sofa shops, including DFS. This flexible lounger is part of DFS ‘Capsule’ range for small spaces. Which? You can understand more and change your cookies preferences here. I paid part that day and then decided to add the 5 year spray but wanted an updated recipe for this once I paid in full £1450. West Elm Axel Large 3 Seater Sofa Sienna Leather. Roughly a month later to discover they ordered us the large sofa, which we didn’t ask for and certainly wouldn’t fit in our house easily. We called the ashford branch to give them the opportunity to resolve their mistake. We also ask customers to rate specific elements, including value for money and quality, from one to five stars. Store manager came round to check on it and said it is fine, it should do that and didnt care at all that we had checked firmness prior to buying and got totally the opposite of our request. There was no factory line at the Derbyshire factory that I visited. When you sign up, you'll get access to this exclusive review as well as thousands of others. Axel 89 Sofa Twill Gravel. The sell guy choose to ignore me and serve another older couple. They company must be loosing alot of money from awful customer service. What I did learn about DFS, I have to say, I was completely shocked and pleasantly surprised by. With a wide range of contrast stitch leather colour options, each piece is complete with fixed, high back and arm cushions, complete with fibre filled interiors and foam seat interiors ensuring maximum support and … Log in or join Which? Which? Customer service never calls you back/Horrible service. DFS were offering this chesterfield design as a sofa bed in velvet. 9 weeks later & we still don’t have the feet. Our main, family sofa is very old and needs to be replaced next year, so the first place I’ll be heading to for a new one will be my local DFS store. Kick back and put your feet up in style with the Axel leather sofa collection. The 2 seater has large gap down middle an wobbles at the slightest touch. We complained to head office about the manner we were spoken to to which the horrible woman in the ashford branch breached our confidentially and called my partner to confront him about the complaint. If I say ‘DFS’ to you, what do you think of? Now only option is to issue court proceedings. We then combine these to create an overall customer score. Before you settle on a sofa purchase, review the following features to make sure you’re getting what you truly want. Sign up here. The highest-quality sofas … Blogger Little Big Bell had the modular Zania Sofa by DFS upholstered in a blush pink colourway, one of the most on-trend colours within interiors in recent years. Only once an order has been placed does it start to be created at one of DFS’s three factories in York and Derbyshire. They are trying to sell me new cushions. Because I was refusing his recommendation I had to call the store and speak with the manager. The worst place you could possibly buy a sofa. One side of 3 seater has a big gap, whereas the other side doesnt. to see this, plus reviews of thousands of products, from mattresses to wardrobes. member, you can join Which? Ordered the moorland formal back sofa,back cushions are not nice and straight like the pics on the website they have huge dips in the tops and even after being replaced they are no better and dont match the chair which has a nice plumped up straight cushion. We were faced with confrontational and rude staff saying we would have to wait a further 12 weeks minimum for a new order and wouldn’t get much refunded anyway ( implying we were just trying to get some money off which is an insult) which resulted in us saying to forget about it and we would make it work due to myself being pregnant, extremely stressed and couldn’t bare the thought of sitting on the floor for even longer. I walked into the store longwell green Bristol to order 2x sofa. Shame really as i was planning on ordering right then. Please click the confirmation link in your inbox. The lady said they would get someone to come out to fit them & I said to save them the hassle just post them and we will sort it. I actually never thought of the ‘bigger picture’ when it came to ‘colours of the year.’ I thought the paint brands just released them, it created a lot of conversation and then it transformed into paint sales. So i asked another lady (not in normal uniform) to ask for help. No one did. DFS is a disgrace. The bed we purchased was over £1000! Axel Leather Sofa 89 Axel Leather Sofa 76 West Elm Axel Leather Sofa 76 Axel Leather Sofa 89 Ottoman Set Axel Leather Sofa 89 Ottoman Set Sit Fit Axel Sofa You READ Living Room Tables Furniture. So I went over there (had surgery two weeks ago). Also see ‘Daubs’ and ‘Dotty’ for a modern, graphic print for this tub chair. members can log in now to unlock the tables below. If i was made fully aware of the timescale I would happily and more easily made a removal firm collection. Boxing Day sale bargains? Instead, I watched a chair designer bring down a computer-aided design drawing of an accent chair from the studio upstairs, before a small team used oriented strand board (OSB) cut from a template, alongside cut birch strip wood, to build a chair frame before it was passed onto the upholstery team to add the foam and fabric.

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