Talk to them about this. Just don't google the # though, you'll get scam/con sites. * Equipment rental fees vary by service providers. In addition to that, it is not even a secret that renting a modem is really expensive. Will be giving them a call later today. As much as I like netgear products, arris makes a pretty decent modem. Have them make sure the FW on the CM600 is up to date. I would see if they could re-provision it. Those connectivity issues resolved themselves by the time the CM600 showed up, but i gave it a shot to alleviate the latency issues I had with the SB6190. Be sure your using good quality RG6 coax abling. I have seen some people say they are running the Netgear MB8600 on Suddenlink are any of you? Have them check the signals on the line up to the modem. click mynetgear at the top, register an account and your device, and use that route to contact support. Customer support chat says it’s because I have a 24 channel modem when I need 32 with my type of service. Not quite the 1 gig I pay for but way better than the cm600 was. But I also don't want to do all of that if my modem is just faulty to begin with. A Gigabit Ethernet port provides faster access and downloads. Seems to me that they're on the low side. WiFi 6 Access Points and devices are the future of WiFi. Minimum acceptable ranges are -8/10 dbmv to +8/10 dbmv. Be sure your using good quality RG6 coax cable up to the modem. 24/7 basic technical support provided for 90 days from purchase date, when purchased from a NETGEAR authorized reseller. We hope you'll join the conversation by posting to an open topic or starting a new one. But 400mbps with periodic connectivity issues is almost better than 20mbps. No one has confirmed reliable use with a CM1000 or greater. Theres a 4 way splitter from the drop that the cable modem line is connected to. Reduce your bill and bring-your-own-modem. In fact, it seems to be the most frequently recommended one. Thanks for your help guys! Like @FURRYe38 said, I'd check with the ISP on provisioning. You said the connectivity issues with the arris had fixed themselves? Subscribe for Updates. I'd try pulling that 4x splitter out of the line. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Those are better suited for 1Gb services. Try another CM600 modem to see if this happens with another modem. https://i.imgur.com/Dq7lSQo.pnghttps://i.imgur.com/XXQpXpR.pngHere are the signal levels of the Arris SB6190, plugged in where the modem normally lives in the house. Here are some of the stats. maybe it is a bad modem. What do you experts say? If you have to split, you should do a dual splitter with one line going to the modem and the other going to another splitter if needed for tv's. that being said, you should hit faster than you are on the CM600.
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